Frequently Asked Questions

  • Orders are delivered with tracking in up to 10 business days after dispatch. You’ll receive a tracking link as soon as your order ships

  • Yes, free UK delivery on orders over £45. Delivery fees (if any) are shown at checkout.

  • Use our Track Order page or the tracking link sent to your email after dispatch.

  • Yes. UK customers can cancel within 14 days of receiving the order. Please see our Returns & Refunds page for the full process.

  • Once we receive your return (or you provide proof of return), refunds are issued to the original payment method within the timeframes described in our Returns Policy.

  • Contact us within 48 hours of delivery with photos and your order number. We’ll arrange a replacement or refund as quickly as possible.

  • Email us at Contact Us or use our live chat. We typically reply within 24 hours (Mon–Fri).